1. Shipping Coverage

• Free UAE Shipping: Orders of AED 200 or more

• Free International Shipping: Orders of AED 1000 or more

• Orders below these amounts will incur shipping charges based on destination.

2. Dispatch & Delivery

Orders are usually dispatched within 2 business days after confirmation. In rare cases of delay, customers will be informed via phone or email.

3. Damaged Packages

If your package appears tampered with or damaged, please refuse delivery and contact us immediately with your Order ID. We will arrange a replacement or resolution promptly.