1. General Policy

We do not offer refunds once a purchase is completed. However, we aim for 100% customer satisfaction and consider exchanges in eligible cases.

2. Exchange Eligibility

An exchange may be accepted only if:

• You received a defective, damaged, or incorrect product.

• The size or design differs from what was ordered.

3. Conditions for Exchange

• Requests must be raised within 48 hours of delivery.

• Items must be unused, unwashed, and in original packaging with tags attached.

• Only one exchange per order is allowed.

4. Out-of-Stock Items

If the requested size or product is unavailable, a credit note will be issued (valid for 1 month). Shipping charges are not included in the credit.

5. Clearance Sale Items

Items purchased during sales or clearance events cannot be exchanged or returned.

6. Shipping Charges

All exchanges are subject to an additional AED 20 shipping fee (within UAE).

7. Refunds

No cash or card refunds are offered. In applicable cases, a credit note will be issued.

8. Exchange Process

To initiate an exchange, please contact us with your Order ID, issue details, and a product photo (if applicable):
📧 qriusstore@gmail.com
📞 +971 52 424 5737
💬 WhatsApp: +971 52 424 5737